Viqal’s Virtual Concierge
Automates hotel guest messaging using WhatsApp and AI. Increase upsell revenue, save time for staff, and delight guests.
Benefits
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Save time & costs
Automate up to 80% of routine inquiries, saving up to 15 minutes per booking. -
Automated upselling
Earn up to 6% more ancillary revenue with automated upselling. -
Guest Satisfaction
Guests love the convenience of using WhatsApp with 98% opening rates.
Functionalities Included
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Powered by Advanced AI
Utilizes cutting-edge AI models, including ChatGPT-4, for seamless guest interactions. -
WhatsApp Business Integration
Connect with guests through your dedicated WhatsApp business account. -
Seamless Staff Handover
Staff can effortlessly take over AI chats using Viqal’s dedicated message inbox. -
Tailored Concierge Service
Personalize the virtual concierge to reflect your hotel’s unique identity and services. -
Customizable Amenities
Offer guests tailored amenities to enhance their stay. -
Flexible Upsell Options
Drive additional revenue with customizable upsell opportunities. -
In-depth Analytics & Reporting
Gain insights into guest interactions and service performance.
How Does the Integration Work?
- Add the app to your account
- Sign up for Viqal and log in to your dedicated Viqal account
- Connect WhatsApp Business Account to Viqal
- Personalize your Concierge in your Viqal dashboard
